new client faq
i’m brand new to Pilates. WHERE SHOULD I START?
Welcome to Ritual moves. We firmly believe Pilates is for everybody and every body, no matter your experience or abilities. Most of our classes, with the exception of Full embody advanced, are open-level and suitable for any level or mood.
WHAT CLASS should i choose as a beginner?
We recommended newbies start with a private lesson to get introduced to the machines and movements.
Hoping to jump into a beginners class? Try the ‘Slow flow’ (both locations) or ‘ritual reset’ (austin-only) classes, where we focus on mobility, form and gentle movement that feels good and does good.
if you are new to the mat classes (austin-only), try our ‘daily ritual’ or ‘body devotion’ classes.
Already signed up for a Full embody (All-Levels) class? No problem. Our teachers are well versed in modifications that will help you move well at any pace or experience level.
anything i should know before my FIRST CLASS?
Wear stretchy and comfortable clothes.
Bring grip socks or purchase a pair upon arrival. (Grip socks are required for all reformer classes.)
for mat classes, we provide mats and props!
please arrive 5-10 minutes before class start to ensure our instructors can give you a brief overview of the studio space and machines and props when applicable.
Bring water in your own cup. For environmental reasons, we do not supply disposable cups.
While not necessary, bring a towel in case you sweat!
please let your instructor know before class start should you have any injuries, issues and/or if you are pregnant.
I’M PREGNANT, CAN I STILL COME TO CLASS?
Yes! If you’ve been cleared to exercise by your doctor, you can totally join our group classes.
Our pre-natal certified teachers fully understand the guidelines around exercise during pregnancy. We have wedges to support you during class if needed and can always offer modification to accommodate you at any stage.
I’m NOT FEELING well. can i still come to class?
If you have cold or flu symptoms please refrain from attending class until you are well. Rest may just be your best bet anyway!
If you have any injuries, please get the all clear from your doctor before attending class.
During class, always listen to your body and don’t be afraid to speak up. We aren’t a quiet, studio. We love a good dialogue about modifying exercises for every body.
HOW DO I CREATE AN ACCOUNT AND BOOK CLASSES?
we currently use mariana tek for all account management, purchases, and bookings.
to create an account, head HERE.
booking a class
Classes are on a first come first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.
what should i expect for my first visit?
Arrive at least 5 minutes before class. Empty reformers will be given to those on the waitlist or walk-ins.
Check in with your instructor before each class so they can mark you as attending.
Your instructor will ask you a few questions, including if there are any injuries we should know about and/or if you are pregnant, before class start. Please let us know of anything we may need to know about your body. We respect your privacy. Please also let us know about your current movement routine (if any) and your Pilates experience (if any.)
Other than water and a towel, please leave all of your belongings at the front of the studio, including your phones.
what is the difference between a membership and the a-la-carte packages?
the monthly memberships are billed on a monthly basis and payments recur (auto-renew) forever until a cancellation is requested via email. cancellation requests must be made 2 weeks prior to next billing cycle. for more information on membership cancellations, head here.
the unlimited memberships are billed either on a monthly, quarterly or annual basis. the same cancellation request rules as above apply here.
a-la-carte packages are one time purchases and have their own individual expiration dates as listed on our austin pricing page and our brooklyn pricing page. a-la-carte packages do not auto-renew.
for more on our brooklyn pricing and packages, head here.
for more on our austin pricing and packages, here here.
IS THERE SUCH THING AS TOO MUCH PILATES?
In our (Pilates obsessed, highly experienced) books, never. But make sure you always do what works for your body, mind, mood and schedule.
If you’re new to Pilates, 2-3 classes per week is a great starting point. For those with other consistent movement routines, 3-4 times a week is the sweet spot.
Once you’re as hooked as we are, you can build up to 5-6 classes per week.
To make the most out of your workouts, we suggest taking a mixture of classes to ensure you’re getting a range of full-body, mentally-stimulating, and emotionally-fulfilling movement.
Bookings + Account Management
WHAT IF I NEED TO CANCEL OR I JUST DON’T SHOW UP?
Life (outside Pilates) gets in the way sometimes. Whatever your reason, we just ask that you cancel your class on our website. We no longer accept cancellations via email, phone or social media.
Our cancellation policies are in place to ensure that everyone has inclusive access to classes and the studio. We hope you understand.
xclick below for details on cancellation policies and fees.
cancellation policies
HOW DO WAITLISTS WORK?
Our classes fill up fast! If the class you want is full, simply join the waitlist. If a spot opens up, you'll be automatically added to class up to 2 hours before the class starts, and we'll notify you via email or text according to your preferences. If a spot open less than 2 hours before the class starts, we will send you a personal message and wait for your confirmation before adding you to the class.
If you find you can't attend after being added, please make sure to cancel your reservation within our standard 12 hour cancellation policy. Cancellations made outside of this window will be subject to penalty. Cancellations can be made by logging into your account via our website. Sending us an email or a message on social media is not considered an official cancellation.
Don't hesitate to join the waitlist! More often than not, waitlisted clients get into the class.
CAN I GET TEXTS NOTIFICATIONS AND EMAILS FROM the studio?
heck yeah.
You can set up your account to receive automated emails and/or texts.
The system will send these emails and/or texts when:
+ You get into a class from a waitlist
+ An autopay has processed or failed
+ You’re absent or Late Cancel a class
+ A class has been cancelled
simply sign into your account hERE and adjust your preferences.
We never send spam or promotions unless you have opted in for them (the promotions, not the spam.)
HOW DO I CANCEL OR PAUSE MY MEMBERSHIP?
We understand that things happen and plans change.
Before signing a membership contract, please read the fine print regarding cancellation windows.
Sessions are non-refundable, are not transferable and can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Extensions outside of medical issues are not permitted.
We need at least 2 week's notice to process any cancellations or holds/extensions. This ensures your payment doesn’t go through before we can confirm it.
Membership cancellation and holds can only be processed via an email to us at austin@ritualmoves.com or dumbo@ritualmoves.com
Read the full Membership Terms & Conditions here.
austin: how do i change my saved card details?
You can only update your stored card details by signing into your account or via the app.