Terms & Conditions
Please read through the terms and conditions thoroughly before enrolling.
When enrolling as a student of ritual moves, you agree to the terms and conditions as laid out on the ritual moves website: ritualmoves.com.
for austin, contact austin@ritualmoves.com
for brooklyn, contact dumbo@ritualmoves.com
General Terms and Conditions
1. The new client Offer (valid for 7 days) is only available to new clients. Clients may only purchase the introductory offer once. The introductory offer is non-refundable nor transferable and will activate from the date of your first class booking. if client uses multiple emails to purchase the intro offers more than once, their contracts will be cancelled and they will be charged full price.
2. A minimum of two people is required for a class to proceed. You will be contacted via text and/or email prior to the start of class should the class need to be cancelled and your session returned.
3. Cancellations:
Cancellations — Session-Based Members (credit packs, a-la-carte)
All no-shows and cancellations made less than 12 hours before class will be charged a $25 (austin) or $45 (brooklyn) fee. You will retain the unused credit.
Cancellations — Unlimited Membership
All no-shows and cancellations made less than 12 hours before class will be charged a $25 (austin) or $45 (brooklyn) fee.
Cancellations — Monthly Membership
All no-shows and cancellations made less than 12 hours before class will forfeit the credit.
Cancellations — Private Sessions & Duets
All cancellations made less than 24 hours before class will forfeit the credit.
All no-shows or cancellations made less than 30 minutes before class will forfeit the credit and be charged a $20 fee.
4. pre-payment; Payment must be made prior to booking. To book into a class you must have pre-purchased sessions in your account.
5. arrival times; Please arrive 5 minutes prior to class start. Doors will be locked 5 minutes after class start. Empty reformers at the start of class will be given to our waitlisted or walk-ins clients.
6. class restrictions; Owners and/or teachers reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or teachers reserve the right to turn clients away if they do not have the correct medical clearance.
7. WAITLISTS; If the desired class is full, join the waitlist. If a spot opens, you'll be added automatically up to 2 hours before class start and notified via email/text based on your preferences. If unable to attend, your spot goes to the next client. Late cancellations within 12 hours will incur charges, which are irreversible.
8. class packages (a-la-carte); Class Packages are valid for various periods of time depending on package. Please check our pricing page for details. Sessions are non-refundable, are not transferable and can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.
9. Monthly memberships are valid for 30 days from the date of purchase. Sessions are non-refundable, are not transferable and can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.
For monthly packages, including unlimited, Extensions outside of medical issues are assessed on a case by case basis.
Unlimited members are allowed maximum one extension per year (2-6 weeks). After your first allowance, extensions will be charged $10/day.
10. Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.
11. booking window; Please be aware classes are on a first come first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.
12.guest passes: Some memberships allow for guest bookings. When you book a guest using your membership, a credit will be deducted from your account. Unlimited memberships do not include guest allowance.
Membership Terms & Conditions
1. All monthly Memberships operate on a monthly autopay schedule from the credit card stored in mariana tek (a secure system). Payment will continue unless notified (see Termination Policy below).
2. Memberships will continue with scheduled autopays unless ritual moves is notified of a termination request in writing (see Termination Policy below).
3. Memberships may be subject to price increase, but will be communicated in writing 4 weeks prior to any change.
4. Refer to “membership termination” on this page for membership cancellation policies.
5. Failed Membership payments will incur a $10 fee for every day the payment fails to process after $24 hours. This fee will be processed as a debit on the clients mariana tek account which will be processed with the Membership payment.
6. On the third day of payment failing to process all booked classes will be cancelled and the Membership will be placed on hold. The failed Membership charge, plus any outstanding fees will be processed as a debit on the clients mariana tek account, to be balanced within 7 days or the account will be terminated.
7. for monthly packages, including unlimited, extensions outside of medical issues are assessed on a case by case basis. unlimited members are allowed maximum one extension per year (2-6 weeks).
MEMBERSHIP extensions/SUSPENSIONS
To modify memberships or suspend them, notify us in writing at least 2 weeks beforehand for smooth payment processing. suspensions requested within this time period will still be responsible for the upcoming membership payment..
Memberships cannot be refunded or transferred.
Each suspension must last at least 2 weeks.
You can suspend your membership twice per calendar year maximum.
Exceptions for medical-related suspensions may be granted at the owner's discretion with a doctor's note or official proof.
For more information or to request a suspension, email austin@ritualmoves.com or dumbo@ritualmoves.com.
MEMBERSHIP TERMINATION
1. ritual moves requires at least 2 weeks to one month (depending on plan) written notice to terminate membership. Please email request to austin@ritualmoves.com
2. In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.
3. Ritual moves may terminate a membership without notice for inappropriate, offensive or illegal behavior, as determined by us, which occurs on our premises or is directed at our staff or other members.
4.Ritual Moves may charge final membership payments on the day of requested termination, even if auto-payment is not scheduled that day, when termination is requested with less than two weeks notice. Clients retain access to membership credits for the remaining period of their final membership period.
Return + Refund Policy
Refunds will only be given at owners discretion. Refunds for any circumstance unforeseen by or external to the business will incur a processing fee of $5 per transaction being refunded.
Refunds are processed directly to bank accounts minus the processing fee/s.
Activation dates can only be extended for medical reasons.
Session are unable to be transferred to another person or location.
COvid-19 policy
Please refer to our community guidelines for our studio policies for keeping you safe and healthy
We encourage you to prioritize your health and the well-being of others by staying home if you're feeling unwell or suspect you've been in close contact with someone who may have tested positive for COVID-19 in the last two weeks. We trust in your honesty and responsibility. As part of this, temperature checks and negative tests are no longer required.
During the peak of the pandemic, we supported our community by waiving all cancellation fees for positive COVID-19 tests. As the situation has improved with reduced symptoms and widespread vaccine availability, we're transitioning back to our regular policy. Your safety remains our priority, so we encourage you to take necessary precautions when attending crowded events and to stay home if you test positive. Thank you for your cooperation and understanding as we navigate these changes together!"
Class Cancellation Policy
Cancellations — Session-Based Members (credit packs, a-la-carte)
All no-shows and cancellations made less than 12 hours before class will be charged a $25 (austin) or $45 (brooklyn) fee). You will retain the unused credit.
Cancellations — Unlimited Membership
All no-shows and cancellations made less than 12 hours before class will be charged a $25 (austin) or $45 (brooklyn) fee.
Cancellations — Monthly Membership
All no-shows and cancellations made less than 12 hours before class will forfeit the credit.
private training cancellation policy
ritual moves has a strict 24 hour cancellation policy for all Private sessions.
Please cancel via email at least 24 hours prior to your appointment, you will be charged in full or lose your pre-purchased credit.
We do not accept cancellations via social media. No exceptions. No refunds. No credits.
Cancellations — Private Sessions & Duets
All cancellations made less than 24 hours before class will forfeit the credit.
All no-shows or cancellations made less than 30 minutes before class will forfeit the credit and be charged a $20 fee.
instructor SUBSTITUTION POLICY
Qualified Substitution: In the event of an instructor's absence, a qualified substitute instructor will lead the class.
Notification: Clients will be notified promptly via email, phone, or our website of any instructor changes that occur within a 24-hour period prior to class start.
Substitute Standards: Substitute instructors meet our criteria for expertise and professionalism.
Class Continuity: While teaching styles may vary, substitute instructors ensure a fulfilling class experience.
Feedback Welcome: We value client feedback to continually improve our services.
Cancellation Flexibility: Clients have the option to reschedule or cancel reservations if they prefer not to attend with a substitute instructor, subject to our cancellation policy.
Schedule Updates: Any changes, including substitutions, will be promptly communicated through our website and on our instagram stories.
Review Your Class Bookings: To ensure the best experience, please review your scheduled class at least 24 hours before its start time. Occasionally, class types or instructors may change unexpectedly. While we automatically notify you of such changes within the 24-hour period, checking in advance ensures you are informed and prepared for any adjustments. You'll have plenty of time to make changes to your booking without penalty if you choose to do so.
Lost Property
Although we do our best to look after your belongings, ritual moves is not responsible for personal lost or stolen items.
Pets + Children
Pets are not permitted at ritual moves, with the only exception being service animals.Paperwork must be presented to management or staff as proof or necessity.
Children under the age of 16 are not permitted to take group class. Private training for children under 16 is permitted with written or verbal permission, provided by a parent or guardian.
No Discrimination
Our priority is creating a safe and welcoming community. ritual moves prohibits discrimination or harassment based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law. Each individual in our community has the right to attend class within a space that is inclusive and free from discrimination.
No Harassment
ritual moves has zero tolerance for harassment on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law. Violations of this policy will addressed appropriately by management.
Harassment is generally defined as unwelcome verbal or non-verbal conduct, based upon a person’s protected characteristic, that denigrates or shows hostility or aversion toward the person because of the characteristic, and which affects the person’s learning opportunities or benefits, has the purpose or effect of unreasonably interfering with the person’s work performance, or has the purpose or effect of creating an intimidating, hostile or offensive environment. Harassing conduct includes, but is not limited to: epithets; slurs or negative stereotyping; threatening, intimidating or hostile acts; denigrating jokes and display or circulation in the workplace of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristics.
Sexual harassment is defined as unwelcome sexual advances, requests for sexual favors and other verbal, visual or physical conduct of a sexual nature, when:
submission to such conduct is made either explicitly or implicitly;
submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individual; or
such conduct has the purpose or effect of unreasonably interfering with an individual or creating an intimidating, hostile or offensive environment.
Examples of sexual harassment include: unwelcome or unsolicited sexual advances; displaying sexually suggestive material; unwelcome sexual flirtations, advances or propositions; suggestive comments; verbal abuse of a sexual nature; sexually oriented jokes; crude or vulgar language or gestures; graphic or verbal commentaries about an individual’s body; display or distribution of obscene materials; physical contact such as patting, pinching or brushing against someone’s body; or physical assault of a sexual nature.
Harassment + Discrimination Complaint Procedure
Anyone who feels that he or she has been harassed or discriminated against, or has witnessed or become aware of discrimination or harassment in violation of these policies, should bring the matter to the immediate attention of ritual moves management - austin@ritualmoves.com
No person will be retaliated against for making a complaint in good faith regarding a violation of these policies, or for participating in good faith in an investigation pursuant to these policies.
ritual moves will promptly investigate all allegations of discrimination and harassment, and take appropriate action, based on the outcome of the investigation. Such action may include counseling, disciplinary warning, demotion, or termination of employment.
Client Conduct Policy
we prioritize a positive and respectful environment for all. Disruptive, rude, or harassing behavior toward staff or fellow clients is not tolerated.
Policy:
Behavior Standards: Any disruptive, rude, or harassing behavior will result in immediate termination of the client's membership or package.
No Warning: we reserve the right to terminate a client’s package/membership with No prior warning issued.
No Appeals: while we are open to discussing the reason for termination on case by case basis, There is no official appeals process.
Refund Policy: Termination due to behavior issues will result in forfeiture of any remaining package value.
Consequences:
Immediate removal from classes and facilities.
Any attempt to re-enroll may result in legal action.
Reporting Violations:
Staff should report incidents to management promptly.
ACKNOWLEDGEMENT OF land
AUSTIN
We acknowledge, with respect, that the land we live in, work on, and enjoy is land that Indigenous People have lived in, worked on, and enjoyed from before it was ever called Austin. Although other peoples may have connections to this land and this land is not necessarily claimed as ancestral or traditional land by all, these are some of the Indigenous Peoples connected to this land: the Tonkawa, the Apache, the Ysleta del sur Pueblo, the Lipan Apache Tribe, the Texas Band of Yaqui Indians, the Coahuitlecan, the Alabama-Coushatta Tribe of Texas, the Kickapoo Tribe of Texas, Carrizo & Comecrudo, Tigua Pueblo, Caddo, Comanche, Kiowa, Wichita, Chickasaw, and Waco peoples.
NEW. YORK
We acknowledge that the city of New York is situated on the ancestral homeland of the Lenape people. We honor and recognize the enduring presence and contributions of the Lenape Nation, past and present, as stewards of this land for generations. We also acknowledge the diverse Indigenous peoples who have stewarded these lands throughout the ages, including the Canarsee, Shinnecock, and Munsee Lenape Nations, among others. We express our gratitude for their continued stewardship, resilience, and cultural heritage, and strive to uphold their legacy of respect for the land and all its inhabitants.